All refunds/returns must be approved. Returning an item to us without approval will not get you a refund.
Our policy lasts 30 days. If 30 days have gone by since your item was delivered, we can’t offer you a refund or exchange.
We only allow 3 returns/refunds per customer per calendar year.
To be eligible for a return/refund, your item must arrive at our returns/refunds address unused and in the same condition that you received it. It must also be in the original packaging. If there was a free gift with purchase, the gift must be returned with the purchased item(s).
* Gift cards
* Downloadable software products
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Contact us at email@example.com for information on how and where to send the item or items you are returning. Please, do not send the item back to the shipping warehouse. You will not receive a refund if you do not return the item to our returns address.
If your item is defective or damaged please contact us at firstname.lastname@example.org so that we can make arrangements to replace it.
If you provide us with the wrong or incomplete address, we are not responsible for tracking down your address and/or reshipping the order. If you have moved before receiving your package we are not responsible for reshipping the order.